Job Overview
Role: Application Support & Monitoring Engineer Location: Bangalore Experience: 0 – 2 Years Qualification: B.E / B.Tech Graduates Key Skills: Analytical, Application Observability, Dynatrace, Enterprise observability, Grafana, Incident Lifecycle Management, Incident Management, Key Technical & Tooling Stack, KPI/SLI/SLO metrics, Linux, Log analysis, Monitoring dashboards, Operational experience, Problem-solving, Production support, ServiceNow, SLA tracking, SQLite, Stakeholder management, Systems & Databases, Technical communication, Ticketing workflows, Troubleshooting & RCA
Job Description
This entry-to-mid level role is designed for B.E/B.Tech engineering graduates looking to specialize in IT service management, application performance observability (APM), and production support systems.
Roles and Responsibilities
- Application Observability: Continuously monitor application health and infrastructure performance using Dynatrace real-time dashboards.
- Incident Lifecycle Management: Log, track, triage, and manage the full lifecycle of IT incidents using ServiceNow.
- Troubleshooting & RCA: Perform initial incident triage, technical troubleshooting, and root cause analysis (RCA) for production anomalies.
- High-Severity Incident Coordination: Manage P1/P2 critical incidents, including leading technical bridge calls and driving rapid resolution.
- Escalation Point: Serve as an effective L1/L2 escalation point for critical system outages or performance degradations.
- Deployment Support: Execute post-deployment health checks and validation audits following software releases.
- Continuous Improvement: Author technical runbooks, document operational procedures, and implement corrective actions for recurring issues.
Skills and Eligibility Criteria
Educational Background: Bachelor of Engineering (B.E) or Bachelor of Technology (B.Tech) in relevant IT or engineering streams.
Experience: 0 to 2 years of professional experience in production support, systems monitoring, or IT operations.
Mandatory Technical Skills:
- Core understanding of Linux operating environments, basic shell navigation, and SQLite databases
- Hands-on operational experience with Dynatrace for Application Performance Monitoring (APM), log analysis, and enterprise observability
- Exposure to monitoring dashboards like Grafana, alert configurations, and tracking KPI/SLI/SLO metrics
- Practical knowledge of ServiceNow modules, specifically Incident Management, ticketing workflows, and SLA tracking
Competencies:
- Strong analytical, problem-solving, stakeholder management, and clear technical communication skills