Job Overview
Role: Associate Application Support Engineer Location: Bengaluru Experience: 0-2 Qualification: B.E / B.Tech / MCA Key Skills: SQL, Database structures, Systems administration, Technical troubleshooting, Linux, VMware, eDiscovery platforms
Job Description
Lighthouse is inviting applications for an Associate Application Support Engineer at its technical operations base in Bengaluru, Karnataka. This role is ideal for analytical tech graduates and early-career professionals with B.E/B.Tech or MCA degrees, possessing strong command of database querying, systems administration, and technical troubleshooting frameworks. You will manage complex Line of Business (LoB) software ecosystems, balancing system performance engineering with cross-department consultation, gaining deep exposure to enterprise databases and virtual environments.
Roles and Responsibilities
- Application Support Ownership: Collaborate with IT engineering squads and enterprise end-users to holistically design, manage, and sustain Line of Business software applications.
- System Optimization: Proactively identify system bottlenecks and implement structural updates to improve application uptime, telemetry alerting systems, and platform efficiencies.
- Patching & Upgrades: Coordinate seamlessly across multiple technical departments during scheduled software upgrades and hotfix patching routines to guarantee minimum client friction.
- Product Optimization: Work hand-in-hand with internal Product development branches to evaluate custom application features, product extensions, and operational work-arounds.
- Technical Documentation: Author comprehensive standard operational documentation, platform manuals, and detailed specifications for functional or infrastructure requirements.
- IaaS Integration: Participate in designing, building, and maintaining client Infrastructure-as-a-Service (IaaS) configurations to drive automated self-service functionalities for core eDiscovery applications.
- Monitoring & Reporting: Monitor project and application progress by rigorously tracking operational metrics, mitigating active problems, and compiling weekly progress updates.
Skills and Eligibility Criteria
Educational Background: Full-time Bachelor's of Engineering (B.E / B.Tech) or Master of Computer Applications (MCA) program focusing on Computer Science, IT, or comparable technical domains.
Experience: 0 to 2 years of professional background working inside an engineering, application support, systems management, or analytical infrastructure environment.
Mandatory Technical Skills:
- Intermediate proficiency in SQL query structures, data manipulation, and an understanding of database reporting architectures.
Competencies:
- Solid foundational training in quantitative methods, analytical logic, mathematics, or statistical problem-solving.
- Excellent verbal and tracking writing proficiency with the unique ability to articulate highly complex technical concepts to non-technical stakeholders.
- Willingness to be part of a structured on-call technical rotation, including flexible scheduling choices across select nights or weekends based on global maintenance demands.
- Prior academic or professional alignment with standard eDiscovery platforms like Relativity, Brainspace, Nuix, or Ecapture.
- Foundational exposure to SQL Database Design and administrative architecture models.
- Familiarity with Linux-based operating systems or command-line scripting layers.
- Understanding of virtualization landscapes such as VMware ESXi and vCenter.
- Basic awareness of physical or enterprise network storage topologies including SAN and NAS storage architectures.