TESCO is actively hiring for the role of Associate – CCEC Operations. This is an excellent opportunity for Freshers (Any Degree) to join a leading multinational retailer in Bangalore. If you have strong English communication skills and basic knowledge of MS Office (Excel), check the details below and apply before the deadline.
Job Overview
- Role: Associate – CCEC Operations
- Location: Bangalore, Karnataka
- Experience: Freshers (Entry Level)
- Qualification: Any Bachelor’s Degree
- Key Skills: Communication, MS Excel, Logical Thinking, Customer Support
- Job Type: Full-time / Operations
- Shift: UK Shifts & Weekend Working
- Last Date: 09 February 2026
Job Description
For the TESCO Recruitment 2026 drive, the CCEC Operations team is looking for a dedicated Associate to handle voice and ticket contacts. You will be responsible for resolving user queries in a timely manner while ensuring high customer satisfaction.
This role requires working in UK Shifts and handling large volumes of queries with speed and accuracy. You will identify operational improvements and apply Continuous Improvement (CI) tools to enhance process efficiency.
Roles and Responsibilities
As an Associate in CCEC Operations at TESCO, your key responsibilities will include:
- Query Resolution: Handling voice and ticket contacts to resolve user queries effectively and accurately “the first time” round.
- SLA Management: ensuring queries are closed within agreed Service Level Agreements (SLAs) and KPIs.
- Operational Improvements: Identifying opportunities for improving controls and finding solutions using CI tools.
- Reporting: Creating management reports using various databases to summarize problems and trends.
- Collaboration: Working proactively with various teams to resolve complex queries and ensure user satisfaction.
- Integrity: Following the Business Code of Conduct and acting with due diligence.
Skills and Eligibility Criteria
To be eligible for TESCO Recruitment 2026, candidates must meet the following criteria:
- Educational Background: Must possess a Bachelor’s Degree (Any Stream).
- Mandatory Skills:
- Excellent English Communication (Speaking, Reading, and Writing).
- Basic knowledge of MS Office (specifically Excel).
- Strong Logical Thinking and Basic Numeracy skills.
- Speed and accuracy in handling tasks.
- Work Requirements:
- Willingness to work in UK Shifts.
- Readiness for Weekend working.
- Attention to detail and ability to plan/organize effectively.