Job Overview
Urban Company is actively hiring for the role of Business Development Associate. This role is focused on Quality, Training, and Process Improvement. It is an excellent opportunity for candidates with 0 to 1 year of experience (Freshers with relevant internships or BPO experience) to join India’s largest home services platform in Gurugram. If you have strong proficiency in Excel/Google Sheets and a background in Quality Analysis, check the details below and apply immediately.
Job Description
For the Urban Company Recruitment 2026 drive, the team is looking for a Business Development Associate who will essentially function as a process owner. You will lead on-ground quality, training, and process improvements to ensure a standardized and reliable service experience for customers.
The ideal candidate is someone who thrives in a fast-paced, high-ownership environment. You will collaborate with support function vendors and support business heads with planning and process insights.
Roles and Responsibilities
As a Business Development Associate at Urban Company, your key responsibilities will include:
- Quality Management: Leading on-ground quality, training, and process improvements.
- Performance Improvement: Managing and improving agent quality and performance metrics.
- Vendor Collaboration: Collaborating with and driving the support function vendor to meet business goals.
- Strategic Support: Supporting business heads with planning and actionable process insights.
- Data Analysis: Utilizing data to identify gaps in agent performance and service delivery.
Skills and Eligibility Criteria
To be eligible for Urban Company Recruitment 2026, candidates must meet the following criteria:
- Experience:
- 6 months to 1 year of experience as a Quality Analyst in a reputed BPO is highly preferred.
- Freshers with strong analytical skills and relevant internships may be considered.
- Technical Skills:
- Strong proficiency in MS Excel and Google Sheets is mandatory.
- Knowledge of SQL is a significant plus.
- Key Attributes:
- Ability to thrive in a fast-paced environment.
- High ownership mindset.
- Strong problem-solving and analytical abilities.
Selection Process
The selection process for Urban Company typically includes:
- Resume Screening: Shortlisting based on BPO/Quality experience and Excel skills.
- Assignment/Task: A practical test to evaluate Excel proficiency and process thinking.
- Technical Interview: Discussion on past quality projects and situational questions.
- Managerial/HR Round: Cultural fit and behavioral assessment.