Capgemini
Capgemini

Contact Support Group

onsite
Noida
₹3,00,000/yr + ₹25,000 one-time incentive
Posted 2/4/2026
Exp: 0y

Responsibilities

  • Provide voice-based and multi-channel customer service/problem resolution, technical troubleshooting.
  • Prioritize and manage IT support tickets (On-hold/Open/Closed/Resolved), keep customers informed.
  • Use business intelligence, ticket data analysis, and tools for better support.
  • Deliver best-in-class service, focusing on first contact resolution.
  • Handle customer queries for internet troubleshooting, password/session reset, and support across key industries.
  • Maintain high customer satisfaction by greeting, probing requirements, and demonstrating empathy.
  • Use Capgemini’s AI BOT (CHIP) to automate query handling and enhance user experience.

Qualifications

  • 3-year diploma/graduate (any stream), completed in 2025.
  • Freshers only.
  • Excellent English communication and interpersonal skills.
  • Customer-centric mindset; perform under pressure.
  • Basic computing proficiency.
  • Open to sign Service Level Agreements & work KPIs.
  • Willingness to relocate and work in night shifts (24/7).
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About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. Joining Capgemini means working in a diverse and collaborative environment that fosters growth and innovation.