Job Overview
Role: Intern (Service Desk) Location: Bangalore, Karnataka Experience: 0 – 2 Years (Pursuing or Completed) Qualification: B.E / B.Tech / BCA / B.Sc Key Skills: Service Desk, IT Support, PowerShell, Communication, MS Office
Job Description
For the CSC Internship 2026 program, the team is looking for an energetic Intern to assist in servicing the IT support needs of end-users and clients. You will be responsible for providing both onsite and remote support under the guidance of experienced team members. You will work as a member of the Global IT Organization, handling support tickets and following Standard Operating Procedures (SOPs). This role requires a logical approach to problem-solving and the ability to cope with rapidly changing circumstances in a dynamic environment.
Roles and Responsibilities
- IT Support: Assisting in providing support to all internal/external teams for tech/operational queries.
- Ticket Management: Handling a variety of tasks and support tickets to maintain high customer satisfaction.
- Remote Support: Providing local support to onsite users and remote support to the global user base.
- Documentation: Helping prepare reports, presentations, and maintaining documentation.
- Collaboration: Collaborating with team members on various projects and attending workshops.
- Administrative Tasks: Supporting the team in daily administrative tasks.
Skills and Eligibility Criteria
Educational Background: Pursuing or recently completed B.E/B.Tech/BCA/B.Sc.
Experience: 0–2 years (Freshers/Interns are eligible).
Mandatory Technical Skills:
- Proficiency in Microsoft Office (Excel, Word, PPT).
- Proficiency in any scripting skills (PowerShell, Terminal, CMD, etc.) is a huge plus.
Competencies:
- Excellent verbal and written communication skills.
- Solid, energetic, and flexible teammate.
- Strong organizational skills and attention to detail.