CSC
CSC

CSC Recruitment 2026: Associate Service Desk Analyst | Bangalore (Any Degree)

onsite
Bangalore
Posted 6/29/2026
Exp: 0-2y

Job Overview

Role: Associate Service Desk Analyst Location: Bangalore, Karnataka Experience: Freshers / Experienced Qualification: Any Graduate / Diploma Key Skills: Active Directory, Windows OS, ITIL, Troubleshooting

Job Description

For the CSC Recruitment 2026 drive, the primary role is to service the IT support needs of end-users and clients. You will be responsible for providing both onsite and remote support in a high-volume environment. This challenging role requires a disciplined approach to implementation, support, and documentation. You will deal with a high volume of tickets using various problem-solving techniques while maintaining high customer satisfaction. You will also implement robust monitoring systems and optimize for scale and performance.

Roles and Responsibilities

  • Technical Support: Providing support to internal/external teams for tech/operational queries.
  • Troubleshooting: Investigating and solving complex technical problems related to Network, AD, Messaging, and Infra issues .
  • Incident Management: Regular tracking of metrics and KPIs, adhering to defined SLAs and ITIL best practices.
  • Root Cause Analysis: Debugging reported issues and performing RCA.
  • Documentation: Creating and writing Service Desk procedures and End User Manuals.
  • Collaboration: Working closely with Service Delivery and Infra teams to identify and fix issues.
  • Availability: Participating in on-call rotations and working in rotational shifts .

Skills and Eligibility Criteria

Educational Background: Graduate or Equivalent Diploma (Any Stream).

Experience: Freshers with strong technical knowledge or experienced professionals.

Mandatory Technical Skills:

  • Experience in support of Windows OS, Microsoft Office, and Microsoft Exchange .
  • Active Directory account management.
  • Knowledge of Network and Infrastructure troubleshooting.
  • Familiarity with ITIL certification or willingness to undertake it.

Competencies:

  • Self-starting, self-motivated, and professional.
  • Excellent client-oriented communication skills.
  • Result-driven with a focus on continuous improvement.
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About the Company

CSC is a leading provider of business, legal, tax, and digital brand services to companies around the globe. We are the business behind business. From keeping your data safe and secure to ensuring your transactions are compliant, CSC handles the details so your business can focus on what it does best. Joining the CSC TechOps Centre means working in a demanding, result-oriented environment that values improvement and responsibility. CSC is actively hiring for the role of Associate Service Desk Analyst. This is an excellent opportunity for candidates with Any Degree or Diploma to join a dynamic TechOps team in Bangalore.