Job Overview
Role: Customer Service Associate (Specialist Track) Location: Gurugram, Haryana, India Experience: 0 – 3 Years Qualification: Any Graduation (B.E / B.Tech / B.Com / B.Sc / BBA / Regular Degree) Key Skills: Operational management, corporate data documentation, lifecycle support for insurance portfolios
Job Description
Accenture has announced an off-campus recruitment drive for the 2026 hiring cycle, opening applications for the position of Customer Service Associate. This corporate role is centered within Accenture’s insurance operations division, focusing heavily on operational management, corporate data documentation, and lifecycle support for insurance portfolios. Successful candidates will manage comprehensive operations relating to Life & Annuity insurance claims and policy administration. The position is based permanently at Accenture’s corporate hub in Gurugram, India, and welcomes both entry-level freshers and experienced professionals.
Roles and Responsibilities
- Policy Administration & Endorsements: Governing new policy issuances, processing technical portfolio modifications, and auditing customer profiles accurately within designated service level timelines
- Claims Lifecycle Management: Evaluating life insurance and annuity payout claims, executing detailed verification reviews, validating documentation consistency, and clearing timely disbursements
- Policyholder Interface Support: Serving as a primary point of escalation for verified policyholders, resolving account queries, and providing product guidance on coverage terms
- Regulatory Compliance Maintenance: Ensuring all operational record entries, compliance audits, and security logs strictly map to standard statutory provisions and external institutional policies
- Cross-Functional Collaboration: Aligning closely with underwriting desks, business sales teams, and external claim adjusters to settle complex coverage disputes and satisfy localized client needs
Skills and Eligibility Criteria
Educational Background: Must hold a regular full-time graduation degree in any specialized discipline from a government-recognized university or institute
Experience: Prior knowledge of managing claims operations is highly valued
Mandatory Technical Skills:
- Foundational exposure or practical experience handling complex insurance financial and non-financial ledger updates, such as policy surrenders, processing loans, managing structural withdrawals, and organizing multi-party policy transfers
Competencies:
- Strong analytical clarity in Life, Annuity, and Retirement Insurance business rules
- Complete flexibility to work in a absolute 100% night shift pattern starting systematically from 8:30 PM
- Adherence to the Return-to-Office (RTO) corporate protocol physically at the designated office hub throughout the initial training phase