HP
HP

Desktop Support Engineer

onsite
Mumbai/Hyderabad
Posted 8/16/2026
Exp: 0+y

Job Overview

Role: Desktop Support Engineer (Internal Title: Field Technical Support Associate 1) Location: Mumbai / Hyderabad Experience: Freshers/Experienced (0+ Years) Qualification: B.E/B.Tech/Any Degree Key Skills: Desktop Support, IT Infrastructure, Customer Support, Technical Troubleshooting, Hardware/Software Troubleshooting, Enterprise IT Operations

Job Description

The Desktop Support Engineer position is responsible for delivering post-sales technical support and services to local customer accounts. The supplied description emphasizes three major areas: customer support, proactive monitoring, and IT infrastructure troubleshooting. The engineer will respond to customer queries, understand their requirements, investigate technical problems, and work toward resolving issues promptly.

Roles and Responsibilities

  • Post-Sales Services: Deliver tailored post-sales software and technical services to local customer accounts.
  • Customer Support: Respond to customer technical queries and service requests. Understand customer requirements and work toward appropriate solutions.
  • Troubleshooting: Troubleshoot IT infrastructure problems. Investigate technical issues and identify possible resolutions.
  • Proactive Monitoring: Use proactive monitoring to identify and help prevent potential issues.
  • Customer Satisfaction: Maintain high levels of customer satisfaction through timely issue resolution.
  • Operational Adherence: Follow established technical and operational standards. Support operational plans and assigned activities. Perform assigned tasks under appropriate supervision.
  • Communication: Communicate effectively with customers and internal teams as required. Contribute to reliable delivery of post-sales technical services.

Skills and Eligibility Criteria

Educational Background: B.E/B.Tech or any degree qualification.

Experience: Freshers and experienced candidates can apply according to the supplied listing.

Mandatory Technical Skills:

  • Interest or experience in IT support and technical troubleshooting.
  • Basic understanding of IT infrastructure and common technical issues.
  • Understanding of proactive monitoring concepts is beneficial.

Competencies:

  • Ability to investigate and resolve technical problems (Problem Solving).
  • Ability to understand customer requirements and maintain customer satisfaction (Customer Service).
  • Clear communication with customers and internal stakeholders (Communication).
  • Ability to perform assigned work according to changing operational requirements (Adaptability).
  • Ability to work with support teams and follow established procedures (Teamwork).
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About the Company

HP (Hewlett-Packard) is a technology company born of the belief that companies should do more than just make a profit. They should make the world a better place. With a portfolio that spans personal systems, printers, and 3D printing solutions, HP creates technology that makes life better for everyone, everywhere.