Artech Infosystems Private Limited is actively hiring for the role of Desktop Support Engineer. This is an excellent entry-level opportunity for Freshers (B.Tech / B.E) to start a career in IT Infrastructure Services in Gurugram. If you have proficiency in Service Desk Management and strong troubleshooting skills, check the details below and apply immediately.
Job Overview
- Role: Desktop Support Engineer / Service Desk
- Location: Gurugram, Haryana
- Experience: Freshers (0 Years)
- Qualification: B.Tech / B.E
- Key Skills: Service Desk Management, Troubleshooting, Incident Management
- Salary: ₹2.5 LPA – ₹3 LPA
- Job Type: Full-time / On-site
- Posted Date: 11 Days Ago
Job Description
For the Artech Infosystems Recruitment 2026 drive, the team is looking for a Desktop Support professional to build knowledge and support the IT infrastructure team. You will participate in problem-solving discussions and assist in resolving client issues in a timely manner.
The role involves extensive collaboration with team members to enhance service delivery and client satisfaction. You will be responsible for handling incidents, managing tickets, and communicating technical solutions to non-technical users effectively.
Roles and Responsibilities
As a Desktop Support Engineer at Artech Infosystems, your key responsibilities will include:
- Incident Resolution: Assisting in troubleshooting and resolving client issues (Hardware/Software) in a timely manner.
- Service Delivery: Collaborating with team members to enhance service delivery and ensure high client satisfaction.
- Problem Solving: Participating in problem-solving discussions and performing root cause analysis for recurring issues.
- Support: Building knowledge of the internal systems and supporting the broader IT team.
- Communication: Communicating technical information clearly to non-technical users via phone, email, or chat.
Skills and Eligibility Criteria
To be eligible for Artech Infosystems Recruitment 2026, candidates must meet the following criteria:
- Educational Background: Bachelor Of Technology (B.Tech/B.E).
- Experience: Freshers are eligible.
- Mandatory Technical Skills:
- Proficiency in Service Desk Management.
- Understanding of basic IT infrastructure and application support.
- Familiarity with Ticketing Systems (e.g., ServiceNow, Remedy) and Incident Management processes.
- Good to Have Skills:
- Experience with Customer Relationship Management (CRM) tools.
- Basic knowledge of Networking and OS (Windows 10/11) troubleshooting.