EY
EY

EY Recruitment 2026 | IAM Operations – Support Technician | Kochi

onsite
Kochi
Posted 7/3/2026
Exp: 1-3y

Job Overview

Role: IAM Operations – Support Technician Location: Kochi Experience: 1-3 Qualification: B.E, B.Tech, or B.Sc (Computer Science or related) Key Skills: Security administration, Active Directory, Identity provisioning, PowerShell, Power Platform

Job Description

The Identity and Access Management (IAM) Application & Tool Support Technician is responsible for supporting and maintaining internal IAM applications and enterprise compliance structures. This role functions as Level 2 and Level 3 (L2 + L3) technical support, ensuring seamless identity provisioning, customer account management, and access resolutions across multiple complex environment configurations and global platforms.

Roles and Responsibilities

  • Provide Level 2: Provide Level 2 and Level 3 technical infrastructure support for user account inquiries, access updates, and cloud account provisioning issues.
  • Support And Maintain: Support and maintain tools used for shared folder access management, custom PowerShell utilities, and SailPoint IIQ frameworks.
  • Troubleshoot And Resolve: Troubleshoot and resolve Azure Active Directory / Entra ID synchronization faults, clear account conflicts, and manage enterprise security access permissions.
  • Conduct Detailed, Operations-level: Conduct detailed, operations-level root cause analysis to recommend permanent workflow improvements and prevent recurrent access failures.
  • Build Operational Dashboards: Build operational dashboards, tracking metrics, and automation components using Microsoft Power Platform (Power BI, PowerApps, Power Automate).
  • Drive Personal Task: Drive personal task priority lists with minimal supervision to maintain strict SLA fulfillment timelines.

Skills and Eligibility Criteria

Educational Background: Bachelor's degree in Computer Science, Information Technology, or a closely related discipline (or equivalent practical experience).

Experience: 1-3 of hands-on experience or exceptional internship experience in software testing, particularly with Android OS testing environments.

Mandatory Technical Skills:

  • Advanced Microsoft Excel skills for large data processing; direct interest in AI platforms (such as MS Copilot) is highly advantageous.
  • Familiarity with writing or debugging basic automation scripts via PowerShell, Python, or R.
  • Strong problem-solving instincts to troubleshoot Active Directory users, security groups, and object management configurations.

Competencies:

  • Working familiarity with large-scale corporate IT helpdesk structures and global service delivery networks.
  • Exceptional verbal and written communication skills in English to collaborate with global tech teams and business end-users.
  • Ability to remain organized and adapt smoothly inside a fast-paced identity security landscape.
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About the Company

EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. The Risk Management Services (RMS) team plays a critical role in protecting the firm’s reputation and ensuring compliance.