Job Overview
Role: Global IT Service Desk Analyst Location: Madurai Experience: 0.5 – 5+ Years (Freshers NOT Eligible) Qualification: Any Graduation (Mandatory) Key Skills: Client Support, Stakeholder Management, Back Office Operations, Voice Support
Job Description
For the HCLTech Recruitment 2026 drive, the team is looking for professionals to handle the Global IT Service Desk. You will act as the first point of contact for clients and internal stakeholders, ensuring seamless back-office and IT support operations. The role requires candidates to be ready to work from the office in 24*7 rotational shifts, including night shifts. A strong foundation in stakeholder management and exceptional verbal communication is essential to succeed in this global support environment.
Roles and Responsibilities
- Client Support: Handle client-facing inquiries and provide initial troubleshooting for IT service desk issues.
- Stakeholder Management: Communicate effectively with global stakeholders to ensure smooth resolution of tickets.
- Back Office Operations: Manage back-office service operations requiring active voice support.
- Shift Operations: Ensure 24*7 availability by adapting to rotational and night shifts as per business requirements.
Skills and Eligibility Criteria
Educational Background: Any Graduation degree is a must.
Experience: Minimum 6 Months to 5+ Years.
Mandatory Technical Skills:
- Prior experience in client-facing roles, Stakeholder Management, Back Office Operations with Voice Support, or IT Service Desk operations.
Competencies:
- Excellent English Communication skills (Spoken and Written).