Job Overview
Role: Desktop Support Engineer (Field Technical Support Associate 1) Location: Mumbai / Hyderabad Experience: Freshers/Experienced Qualification: B.E/B.Tech/Any Degree Key Skills: Desktop Support, IT Infrastructure, Customer Support
Job Description
The Desktop Support Engineer position is responsible for delivering post-sales technical support and services to local customer accounts. The supplied description emphasizes three major areas: customer support, proactive monitoring, and IT infrastructure troubleshooting. The engineer will respond to customer queries, understand their requirements, investigate technical problems, and work toward resolving issues promptly.
Roles and Responsibilities
- Technical Service Delivery: Deliver tailored post-sales software and technical services to local customer accounts.
- Query Response: Respond to customer technical queries and service requests.
- Requirement Understanding: Understand customer requirements and work toward appropriate solutions.
- Troubleshooting: Troubleshoot IT infrastructure problems.
- Issue Investigation: Investigate technical issues and identify possible resolutions.
- Proactive Monitoring: Use proactive monitoring to identify and help prevent potential issues.
- Customer Satisfaction: Maintain high levels of customer satisfaction through timely issue resolution.
- Standard Adherence: Follow established technical and operational standards.
- Operational Support: Support operational plans and assigned activities.
- Task Performance: Perform assigned tasks under appropriate supervision.
- Communication: Communicate effectively with customers and internal teams as required.
- Service Reliability: Contribute to reliable delivery of post-sales technical services.
Skills and Eligibility Criteria
Educational Background: B.E/B.Tech or any degree qualification.
Experience: Freshers and experienced candidates can apply according to the supplied listing.
Mandatory Technical Skills:
- Interest or experience in IT support and technical troubleshooting
- Basic understanding of IT infrastructure and common technical issues
- Understanding of proactive monitoring concepts is beneficial
- Experience using internet websites and social communication tools
Competencies:
- Ability to investigate and resolve technical problems
- Ability to understand customer requirements and maintain customer satisfaction
- Clear communication with customers and internal stakeholders
- Ability to perform assigned work according to changing operational requirements
- Ability to work with support teams and follow established procedures