Job Overview
Role: HP Recruitment 2026 | Desktop Support Engineer | Mumbai/Hyderabad Location: Hyderabad, Mumbai Experience: Freshers / Entry-Level (0-1 Year) Qualification: B.E/B.Tech, Any Degree Key Skills: Desktop Support, IT Infrastructure, Customer Support
Job Description
The Desktop Support Engineer position is responsible for delivering post-sales technical support and services to local customer accounts. The supplied description emphasizes three major areas: customer support, proactive monitoring, and IT infrastructure troubleshooting . The engineer will respond to customer queries, understand their requirements, investigate technical problems, and work toward resolving issues promptly. The role also involves proactive monitoring, which can help identify potential problems before they significantly affect users.
Roles and Responsibilities
- Deliver tailored post-sales software and technical services to local customer accounts.
- Respond to customer technical queries and service requests.
- Understand customer requirements and work toward appropriate solutions.
- Troubleshoot IT infrastructure problems.
- Investigate technical issues and identify possible resolutions.
- Use proactive monitoring to identify and help prevent potential issues.
- Maintain high levels of customer satisfaction through timely issue resolution.
- Follow established technical and operational standards.
- Support operational plans and assigned activities.
- Perform assigned tasks under appropriate supervision.
- Communicate effectively with customers and internal teams as required.
- Contribute to reliable delivery of post-sales technical services.
Skills and Eligibility Criteria
Educational Background: B.E/B.Tech or any degree qualification.
Experience: Freshers and experienced candidates can apply according to the supplied listing.
Mandatory Technical Skills:
- IT support and technical troubleshooting
- IT infrastructure and common technical issues
- proactive monitoring concepts
Competencies:
- Problem Solving
- Customer Service
- Communication
- Adaptability
- Teamwork
- Work Ethic