Job Overview
Role: Desktop Support Engineer (Field Technical Support Associate 1) Location: Mumbai / Hyderabad Experience: Freshers/Experienced Qualification: B.E/B.Tech or any degree qualification Key Skills: IT support, technical troubleshooting, enterprise infrastructure, customer support, hardware/software troubleshooting, IT infrastructure, proactive monitoring
Job Description
HP is hiring for the position of Desktop Support Engineer, internally titled Field Technical Support Associate 1, in Mumbai and Hyderabad. This opportunity is suitable for both freshers and experienced candidates looking to start or grow their career in IT support, desktop support, technical troubleshooting, and enterprise infrastructure. The role involves delivering post-sales technical services to local accounts, responding to customer queries, troubleshooting IT infrastructure issues, proactively monitoring systems, and maintaining high customer satisfaction. Candidates will work under established operational standards and may perform assigned technical tasks with appropriate supervision.
Roles and Responsibilities
- Post-Sales Service Delivery: Deliver tailored post-sales software and technical services to local customer accounts.
- Customer Interaction: Respond to customer technical queries and service requests, and understand customer requirements to work toward appropriate solutions.
- Troubleshooting: Troubleshoot IT infrastructure problems and investigate technical issues to identify possible resolutions.
- Proactive Monitoring: Use proactive monitoring to identify and help prevent potential issues.
- Customer Satisfaction: Maintain high levels of customer satisfaction through timely issue resolution.
- Adherence to Standards: Follow established technical and operational standards.
- Operational Support: Support operational plans and assigned activities, and perform assigned tasks under appropriate supervision.
- Communication: Communicate effectively with customers and internal teams as required.
- Service Reliability: Contribute to reliable delivery of post-sales technical services.
Skills and Eligibility Criteria
Educational Background: B.E/B.Tech or any degree qualification.
Experience: Freshers and experienced candidates can apply.
Mandatory Technical Skills:
- Interest or experience in IT support and technical troubleshooting
- Basic understanding of IT infrastructure and common technical issues
Competencies:
- Ability to investigate and resolve technical problems
- Ability to understand customer requirements and maintain customer satisfaction
- Understanding of proactive monitoring concepts is beneficial
- Clear communication with customers and internal stakeholders
- Ability to perform assigned work according to changing operational requirements
- Ability to work with support teams and follow established procedures