Job Overview
Role: Network Engineer – Software TAC / Software Systems Engineer Location: Bangalore, Chennai Experience: 0-2 Years Qualification: B.E/B.Tech/B.Sc/BCA/B.Com/BBA/BA/Any degree/M.E/M.Tech/M.Sc/MCA Key Skills: Networking Fundamentals, TCP/IP, Linux, Troubleshooting
Job Description
HPE (Hewlett Packard Enterprise) is scheduled to hire for the Network Engineer – Software TAC / Software Systems Engineer role. Candidates with B.E/B.Tech/B.Sc/BCA/B.Com/BBA/BA/Any degree/M.E/M.Tech/M.Sc/MCA qualifications are eligible to apply. Candidates looking for jobs in Bangalore or Chennai can utilize this opportunity. This is a hybrid working role and an excellent opportunity to build strong expertise in enterprise networking and security technologies. The role involves providing support for enterprise networking and Network Access Control (NAC) solutions, primarily based on ClearPass. The engineer will support global customers through phone, email, and chat, assisting in troubleshooting and resolving issues related to network connectivity, authentication, and access control.
Roles and Responsibilities
- Technical Support: Provide technical support for networking and ClearPass-related issues to global customers.
- Troubleshooting: Troubleshoot wired and wireless network connectivity and authentication issues.
- Access Control: Work on access control problems involving 802.1X, RADIUS, and guest authentication.
- Analysis: Analyse logs, configurations, and basic packet captures for troubleshooting.
- Documentation: Document issues, troubleshooting steps, and resolutions in ticketing tools.
- Escalation: Collaborate with senior engineers for escalations and complex cases.
- Process Adherence: Follow defined processes and SLAs in a 24×7 support environment.
Skills and Eligibility Criteria
Educational Background: Bachelor’s degree in any discipline (B.E./B.Tech, B.Sc, BCA, B.Com, BBA, BA, etc.) or Master's (M.E/M.Tech/M.Sc/MCA).
Experience: Typically, 0-2 years of experience. Candidates with networking training, certifications, internships, or strong technical aptitude will be preferred.
Mandatory Technical Skills:
- OSI Model and TCP/IP
- IP addressing and subnetting
- ARP, DHCP, DNS
- VLANs and switching basics
- Routing fundamentals (basic static routing)
- Broadcast, multicast, and unicast traffic
- STP and link aggregation basics
- Network authentication concepts (AAA, 802.1X, RADIUS)
- Network security fundamentals
- Wireless networking basics
- Basic Active Directory and LDAP awareness
- Basic Linux knowledge (Command-line usage, Log navigation)
Competencies:
- Strong analytical and troubleshooting skills
- Good verbal and written communication skills
- Ability to work in a structured support environment
- Strong customer service orientation
- Problem-solving mindset and eagerness to learn
- Ability to work in a team environment
- Strong attention to detail and documentation quality
- Ownership and accountability in resolving issues
- Exposure to Network Access Control (NAC) or ClearPass (internship / project / training) (Preferred)
- Certifications such as CCNA / CWNA / RHCSA or equivalent (Preferred)
- Basic knowledge of Wireshark or packet capture tools (Preferred)
- Basic scripting exposure (optional) (Preferred)