Job Overview
Role: Network Engineer – Software TAC / Engineer 1 – Network Support Location: Bangalore / Chennai Experience: 0-2 Years Qualification: Any Bachelor's or Master's degree Key Skills: Networking Fundamentals, OSI Model, TCP/IP, IP Addressing, DHCP, DNS, VLANs, ClearPass
Job Description
We are looking for a motivated Engineer 1 – Network Support to join our global technical support team in Bangalore. The role involves providing support for enterprise networking and Network Access Control (NAC) solutions, primarily based on ClearPass. The engineer will support global customers through phone, email, and chat, assisting in troubleshooting and resolving issues related to network connectivity, authentication, and access control. This is a hybrid working role and an excellent opportunity to build strong expertise in enterprise networking and security technologies.
Roles and Responsibilities
- Technical Support: Provide technical support for networking and ClearPass-related issues to global customers.
- Troubleshooting: Troubleshoot wired and wireless network connectivity and authentication issues.
- Access Control: Work on access control problems involving 802.1X, RADIUS, and guest authentication.
- Analysis: Analyse logs, configurations, and basic packet captures for troubleshooting.
- Documentation: Document issues, troubleshooting steps, and resolutions in ticketing tools.
- Escalation & Collaboration: Collaborate with senior engineers for escalations and complex cases.
- Process Adherence: Follow defined processes and SLAs in a 24×7 support environment.
Skills and Eligibility Criteria
Educational Background: Bachelor’s degree in any discipline (B.E./B.Tech, B.Sc, BCA, B.Com, BBA, BA, etc.).
Experience: Typically, 0-2 years of experience. Candidates with networking training, certifications, internships, or strong technical aptitude will be preferred. This is a 24×7 global support role requiring rotational shifts, including nights, weekends, and public holidays, with flexibility to support global customers across US / EMEA / APAC time zones.
Mandatory Technical Skills:
- Strong understanding of networking fundamentals: OSI Model and TCP/IP, IP addressing and subnetting, ARP, DHCP, DNS, VLANs and switching basics, Routing fundamentals (basic static routing), Broadcast, multicast, and unicast traffic, STP and link aggregation basics.
- Basic understanding of Network authentication concepts (AAA, 802.1X, RADIUS), Network security fundamentals, Wireless networking basics, Basic Active Directory and LDAP awareness.
- Basic Linux knowledge: Command-line usage, Log navigation and troubleshooting basics.
Competencies:
- Strong analytical and troubleshooting skills.
- Good verbal and written communication skills.
- Ability to work in a structured support environment.
- Exposure to Network Access Control (NAC) or ClearPass (internship / project / training).
- Certifications such as CCNA / CWNA / RHCSA or equivalent.
- Basic knowledge of Wireshark or packet capture tools.
- Basic scripting exposure (optional).
- Strong customer service orientation, problem-solving mindset, eagerness to learn, team player, strong attention to detail, documentation quality, ownership, and accountability.