Job Overview
Role: Technical Support Representative Intern Location: Across India Experience: Freshers Qualification: B.Sc / BCA (3-Year Graduation Degree) Key Skills: Application Monitoring, Production Support, Enterprise Software Systems, IT Service Infrastructure, Analytical, Problem-solving
Job Description
As a Technical Support Representative Intern at IBM, candidates will work under the guidance of senior IBM consultants to observe and assist in live application administration, operations, and production monitoring. This internship opportunity is primarily designated for applicants registered under the Prime Minister’s Internship Scheme portal. Candidates will gain real-world exposure to production monitoring, enterprise software systems, and industry-standard operational frameworks.
Roles and Responsibilities
- Application Monitoring: Observe and gain hands-on experience in Application Monitoring (monitoring core application processes, incident & fault analysis, simple issue rectification).
- Technical Support: Gain technical domain knowledge to assist with low- to medium-complexity production support tasks.
- Learning: Learn application functionality and key underlying technologies used in enterprise application development.
- Workflow Understanding: Understand application scheduling and live production monitoring workflows.
- Administration: Assist in the administration of application-related services and non-code configuration management activities.
- Flexibility: Maintain flexibility to perform internship operations in rotational work shifts based on project needs.
Skills and Eligibility Criteria
Educational Background: Bachelor of Science (B.Sc) or Bachelor of Computer Applications (BCA) — 10+2+3 academic pattern. Minimum 60% marks throughout 10th Standard, 12th Standard, and College graduation.
Experience: Freshers with no prior full-time experience. Candidates registered/applied under the Prime Minister’s Internship Scheme.
Competencies:
- Strong foundation and subject knowledge in B.Sc / BCA core subjects
- Fluency in English (ability to read, write, and speak effectively)
- Good analytical, problem-solving, and diagnostic capabilities
- Strong interpersonal, ethical, and team collaboration skills
- Readiness to take on challenging technical support assignments