Job Overview
Role: IT Analyst / Service Desk Engineer (L1) Location: Noida, Uttar Pradesh Experience: 0 – 2 Years (Freshers Eligible) Qualification: B.Tech / B.E (CS/IT/Related) Key Skills: Service Desk, Active Directory, Troubleshooting, Access Management
Job Description
For the Infinite Computer Solutions Recruitment 2026 drive, the team is looking for a Service Desk Engineer (L1) to provide frontline technical support to end-users. The role focuses on password resets, access management, and software installations while ensuring timely resolution of basic IT issues.
You will act as the first point of contact for users, handling queries via phone, email, or chat. The position requires a customer-focused mindset and the ability to follow security guidelines for credential management.
Roles and Responsibilities
As an IT Analyst at Infinite Computer Solutions, your key responsibilities will include:
- Account Support: Performing password resets, unlocking accounts, and verifying user identity across multiple systems.
- Access Management: Processing new access requests, creating/modifying user accounts in Active Directory / Azure AD.
- Software Support: Installing and configuring standard office software and troubleshooting installation errors.
- Ticket Handling: Logging all interactions in the ticketing tool (e.g., ServiceNow, Jira) and closing tickets within SLA timelines.
- Communication: Responding to user queries professionally via phone, email, or chat and proactively updating them on progress.
Skills and Eligibility Criteria
To be eligible for Infinite Computer Solutions Recruitment 2026, candidates must meet the following criteria:
- Educational Background: B.Tech / B.E in IT, Computer Science, or related fields.
- Experience: 0 – 2 years of experience (Freshers with good communication are welcome).
- Mandatory Skills:
- Good understanding of Password Reset procedures and User Access Provisioning.
- Basic knowledge of Software Installation and troubleshooting.
- Strong Communication Skills (Verbal and Written).
- Ability to follow standard procedures and security guidelines.
- Preferred Skills (Nice to Have):
- Experience with Active Directory, Azure AD, or similar access tools.
- Familiarity with ticketing platforms like ServiceNow, Freshservice, or JIRA.
- Basic Windows OS troubleshooting knowledge.