Job Overview
Role: IT Service Desk Analyst I Location: Bengaluru, Karnataka Experience: Freshers (Entry Level) Qualification: Bachelor’s Degree in IT, CS, or relevant field Key Skills: Incident Management, Hardware Troubleshooting, Slack, Jira Job Type: Full-time
Job Description
For the Xometry Recruitment 2026 drive, the IT team is looking for a Service Desk Analyst to act as the first point of contact for technical inquiries. You will ensure employee productivity through rapid problem-solving and white-glove customer service.
You will handle everything from troubleshooting via Slack and Freshdesk to the physical preparation of hardware. This role requires maintaining a professional demeanor while managing ticket queues to meet Service Level Agreements (SLAs).
Roles and Responsibilities
As an IT Service Desk Analyst I at Xometry, your key responsibilities will include:
- Tier 1 Support: Providing high-quality first-level technical assistance via Slack, Jira, and in-person interactions.
- Incident Management: Resolving common IT hurdles such as account lockouts, password resets, and software access requests.
- Asset Management: Staging, configuring, and testing computer hardware for new hires and coordinating asset retrieval for offboarding.
- Inventory Control: Performing weekly physical inventory checks to ensure hardware availability and accuracy.
- Documentation: Accurately documenting troubleshooting steps and escalating tickets when necessary.
Skills and Eligibility Criteria
To be eligible for Xometry Recruitment 2026, candidates must meet the following criteria:
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Experience: Freshers or candidates with foundational tech knowledge.
- Mandatory Skills:
- Basic understanding of Computer Hardware and Operating Systems.
- Familiarity with service desk software (e.g., Jira, Freshdesk) is a plus.
- Proficiency in communication tools like Slack.
- Soft Skills:
- Exceptional interpersonal and communication skills.
- Detail-oriented approach to managing physical assets.
- High integrity in handling sensitive access requests.