Microsoft
Microsoft

Microsoft Recruitment 2026: Technical Support Engineering | Across India

onsite
Multiple Cities
Posted 3/14/2026
Exp: 1+y

Job Overview

Role: Technical Support Engineering Location: Across India (Multiple Cities) Experience: 1+ Years Qualification: B.E / B.Tech / B.Sc in CS, IT, or related Key Skills: TCP/IP, OSI Model, Azure, VPN, DNS, Wireshark, Networking

Job Description

For the Microsoft Recruitment 2026 drive, the Customer Service & Support (CSS) team is looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. You will leverage advanced troubleshooting tools and practices to resolve large-scale networking and cloud environment challenges. This role also requires you to identify potential product defects and escalate them appropriately, directly contributing to continuous Microsoft product improvements.

Roles and Responsibilities

  • Response and Resolution: Take full ownership to investigate, troubleshoot, and solve intricate customer technical issues.
  • Collaboration: Collaborate seamlessly within and across global teams, utilizing advanced troubleshooting tools and best practices.
  • Readiness & Community: Lead or participate in building communities with peer delivery roles and actively share your technical knowledge.
  • Skill Development: Develop specific technical and professional proficiency to enable rapid resolution of customer issues through ongoing training.
  • Product/Process Improvement: Identify potential product defects, capture logs/data, and escalate appropriately to drive Microsoft product improvements.

Skills and Eligibility Criteria

Educational Background: Bachelor’s Degree in Computer Science, Information Technology (IT), or a closely related field.

Experience: 1+ years of technical support, technical consulting, or IT experience (OR) 3+ years of equivalent experience in lieu of specific degree requirements.

Mandatory Technical Skills:

  • Strong understanding of TCP/IP protocols and the OSI model.
  • Experience with Infrastructure and Network Administration, including deep troubleshooting in large-scale environments.
  • Familiarity with network analysis tools (Wireshark, Network Monitor, Message Analyzer).
  • Awareness of Public, Private, and Hybrid Cloud models, and hands-on knowledge of Azure Platform services (VM, VNet, NSG, Load Balancer, VPN).
  • Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, and Layer 2/3.
  • Experience with Windows and/or Linux operating systems, Virtualization, and SDN technologies.

Competencies:

  • Excellent written and verbal communication skills in English (fluent reading, writing, speaking).
  • Certifications such as AZ-104, AZ-700, AZ-305, or equivalent (Preferred).
  • Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines (Preferred).
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About the Company

Our team’s charter is to build the fast growing Dynamics 365 Finance, Dynamics 365 Project Operations and Dynamics 365 Human resources services for organizations to deliver every customer engagement on-time and within-budget through an end-to-end solution for sales, planning, resourcing, delivery, billing and accounting so they can run their business optimally. We achieve this through integrating deeply connected capabilities leveraging the best of Microsoft Office, Azure, Dynamics 365 and the Power Platform. We are looking for a driven software engineer who is passionate about solving enterprise business problems at scale and developing a new class of services for our customers. You will be part of a growing, inclusive and supportive team that values engineering rigor, technical excellence and customer obsession. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.