Movate
Movate

Movate Recruitment 2026: Technical Support Engineer | Chennai

onsite
Chennai
Posted 6/29/2026

Job Overview

Role: Technical Support Engineer (Voice Process) Location: Chennai Experience: Minimum 6 Months (Technical Voice Process) Qualification: B.E / B.Tech / Any Bachelor's Degree Key Skills: Technical troubleshooting, problem-solving, customer service, communication (verbal & written English), time-management

Job Description

Movate Technologies is hiring eligible candidates for the position of Technical Support Engineer – Voice Process in Chennai. This role is for individuals holding a B.E / B.Tech / Any Bachelor's Degree with at least 6 months of experience in a technical voice environment. If you possess excellent problem-solving abilities and a customer-centric mindset, this is an opportunity to provide premium technical assistance.

Roles and Responsibilities

  • Customer Support: Respond promptly, courteously, and knowledgeably to inbound customer technical support inquiries.
  • Technical Assistance: Provide premium, top-tier technical assistance to customers with a consistent objective of first-call resolution (FCR).
  • User Education: Educate end-users on standard system installations, setup configurations, and guide them dynamically through software or network troubleshooting steps.
  • Customer Success: Leverage prior technical customer support experience to consistently drive customer success, retention, and satisfaction.
  • Problem Resolution: Apply robust problem-solving skills to effectively resolve complicated hardware, OS, or connectivity complaints.
  • Follow-Up: Perform structured outbound follow-up calls to current customers to completely address pending technical bottlenecks when necessary.

Skills and Eligibility Criteria

Educational Background: B.E / B.Tech / Any Bachelor’s Degree from a recognized institution.

Experience: Minimum of 6 months of continuous experience handling an international or technical voice process. Candidates who are Immediate Joiners or have a notice period of 15 to 30 days (negotiable) will be preferred.

Competencies:

  • Exceptional verbal and written communication skills in English
  • Strong analytical thought process and technical troubleshooting ingenuity
  • Ability to work seamlessly under a fast-paced environment while meeting performance targets
  • Strong empathy, time-management skills, and a commitment to customer service excellence
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About the Company

Movate (formerly CSS Corp) is a digital technology and customer experience services company. It focuses on disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Movate helps growth-oriented companies by leveraging its diverse talent across 20 global locations and a gig network, providing services in over 100 languages. The company is recognized as an awarded and analyst-accredited firm in its revenue range.