Job Overview
Role: Trainee (Service Desk / Digital CX) Location: Chennai Experience: Freshers (2025/2026 Batch) Qualification: B.E / B.Tech (Any Stream) Key Skills: English Communication, Troubleshooting, Basic IT Knowledge (Hardware, Networking, OS), Interpersonal Skills
Job Description
Movate Technologies (formerly CSS Corp) is actively hiring for the role of Trainee in Chennai. This is an exciting opportunity for B.E / B.Tech Freshers (Any Stream) to join a leading digital technology and customer experience services company. Selected candidates will undergo training and will be deployed in projects related to Digital Customer Experience (DCX) or Enterprise Product Services. The role requires handling international clients, troubleshooting technical issues, and ensuring high customer satisfaction. The role typically involves technical support/service desk functions, not core software development. Movate typically has a service agreement for freshers (usually 2 years).
Roles and Responsibilities
- Technical Support: Providing L1 support for hardware, networking, and operating system issues.
- Customer Interaction: Handling international client queries via voice/chat/email with professionalism.
- Troubleshooting: Diagnosing and resolving basic technical issues for global customers.
- Documentation: Documenting customer interactions and technical solutions accurately.
- Shift Work: Willingness to work in rotational shifts (including night shifts) to support global time zones.
Skills and Eligibility Criteria
Educational Background: B.E / B.Tech in Any Stream (CSE, IT, ECE, EEE, Mechanical, Civil, etc.).
Experience: Freshers (2025/2026 Batch). No standing arrears/backlogs. Willingness to relocate to Chennai.
Mandatory Technical Skills:
- Basic knowledge of Hardware, Networking, and OS (Windows/Linux/Mac).
Competencies:
- Excellent English Communication Skills (Verbal & Written) are mandatory.
- Strong interpersonal skills and a positive attitude.
- Open to working in rotational shifts (24/7 environment).