Job Overview
Role: Trainee (Service Desk / Digital CX) Location: Chennai Experience: Freshers (2025/2026 Batch) Qualification: B.E / B.Tech (Any Stream) Key Skills: English Communication, Troubleshooting, Basic IT Knowledge (Hardware, Networking, OS), Interpersonal Skills
Job Description
For the Movate Technologies Off Campus Drive 2026, the company is looking for enthusiastic Freshers to join as Trainees. This role is ideal for candidates who are eager to start their career in the IT and Customer Experience domain. Selected candidates will undergo training and will be deployed in projects related to Digital Customer Experience (DCX) or Enterprise Product Services. The role requires handling international clients, troubleshooting technical issues, and ensuring high customer satisfaction.
Roles and Responsibilities
- Technical Support: Providing L1 support for hardware, networking, and operating system issues.
- Customer Interaction: Handling international client queries via voice/chat/email with professionalism.
- Troubleshooting: Diagnosing and resolving basic technical issues for global customers.
- Documentation: Documenting customer interactions and technical solutions accurately.
- Shift Work: Willingness to work in rotational shifts (including night shifts) to support global time zones.
Skills and Eligibility Criteria
Educational Background: B.E / B.Tech in Any Stream (CSE, IT, ECE, EEE, Mechanical, Civil, etc.).
Experience: Freshers (2025/2026 Batch).
Mandatory Technical Skills:
- Basic knowledge of Hardware
- Networking
- OS (Windows/Linux/Mac)
Competencies:
- Excellent English Communication Skills (Verbal & Written) are mandatory
- Strong interpersonal skills and a positive attitude
- No standing arrears/backlogs
- Willingness to relocate to Chennai
- Open to working in rotational shifts (24/7 environment)