Job Overview
Role: Trainee (Service Desk / Digital CX) Location: Chennai Experience: Freshers (2025/2026 Batch) Qualification: B.E / B.Tech (Any Stream) Key Skills: Communication, Troubleshooting, Basic IT Knowledge
Job Description
Movate Technologies is seeking enthusiastic Freshers for the Trainee role, ideal for those starting a career in IT and Customer Experience. Selected candidates will undergo training and be deployed in projects related to Digital Customer Experience (DCX) or Enterprise Product Services. The role involves handling international clients, troubleshooting technical issues, and ensuring high customer satisfaction, making it an excellent entry point into the IT industry.
Roles and Responsibilities
- Technical Support: Providing L1 support for hardware, networking, and operating system issues.
- Customer Interaction: Handling international client queries via voice/chat/email with professionalism.
- Troubleshooting: Diagnosing and resolving basic technical issues for global customers.
- Documentation: Documenting customer interactions and technical solutions accurately.
- Shift Work: Willingness to work in rotational shifts (including night shifts) to support global time zones.
Skills and Eligibility Criteria
Educational Background: B.E / B.Tech in Any Stream (CSE, IT, ECE, EEE, Mechanical, Civil, etc.).
Experience: Freshers (2025/2026 Batch).
Mandatory Technical Skills:
- Basic knowledge of Hardware, Networking, and OS (Windows/Linux/Mac).
Competencies:
- Excellent English Communication Skills (Verbal & Written)
- Strong interpersonal skills and a positive attitude
- No standing arrears/backlogs
- Willingness to relocate to Chennai
- Open to working in rotational shifts (24/7 environment)