Job Overview
Role: Platform Support Engineer (L1) Location: Bangalore, Karnataka, India Experience: 0 – 2 Years Qualification: Bachelor's Degree in a relevant technical field (B.E / B.Tech / BCA / B.Sc CS) Key Skills: No-code customization platform, deskless workforce productivity, software development, solution architecture
Job Description
Zinier, a Silicon Valley-headquartered global technology pioneer backed by premier investors like Accel, Tiger Global, and Founders Fund, has officially launched its 2026 off-campus hiring drive for the position of Platform Support Engineer (L1). Zinier provides a cutting-edge no-code customization platform designed to supercharge the productivity of deskless workforce structures globally. This entry-to-early career position offers dynamic training pathways into advanced Software Development Engineer (SDE) and Solution Architecture tracks. The role is open to technical graduates and is located permanently at Zinier's primary Indian technology center in Bangalore.
Roles and Responsibilities
- Incident Monitoring & Triage: Overseeing multi-channel ticket workflows across email, internal chat, and phone queues, responding to service requests within established SLA parameters
- L1/L2 Diagnostic Engineering: Analyzing system logs, tracing programmatic workflow execution paths, and validating breaking logic within JSON payloads to resolve API failures and data discrepancies
- Cross-Functional Resolution Support: Standardizing documented technical findings to cleanly execute escalation hand-offs to core product engineering and solution architecture teams
- Knowledge Optimization: Formulating new documentation, runtime runbooks, and internal training tools to constantly minimize recurring platform user errors
- Operational Flexibility: Actively participating in structured technical training arrays, night rotations, and corporate on-call weekend schedules
Skills and Eligibility Criteria
Educational Background: Full-time Bachelor's degree in Computer Science, Information Technology, Electronics, or an equivalent technical stream
Mandatory Technical Skills:
- Hands-on debugging proficiency utilizing JavaScript, JSON data structural layouts, HTML, and CSS for configuration analysis
- Practical familiarity tracking data flow across REST APIs and managing database schemas via structured SQL queries
- Foundational knowledge of multi-tier web application architecture ecosystems, cloud service hosting, and operational operating systems
- Operational experience with incident logging, management platforms, and ticketing systems like Jira or similar corporate tracking software
- Exposure to monitoring frameworks like Grafana, user-level familiarity with Linux command-line environments, foundational ITIL service standards, or basic code comprehension in Java/Python