Job Overview
Role: IT Support Analyst 1 Location: Hyderabad Experience: 1-3 Years Qualification: Bachelor’s / Associate Degree (IT/Business preferred) Key Skills: Active Directory, ServiceNow, Desktop Support, Windows OS, Hardware Troubleshooting
Job Description
For the RSM US LLP Recruitment 2026 drive, the team is looking for an IT Support Analyst 1 to handle the constantly changing flow of technical support traffic. You will be the frontline support for employees, managing everything from PC setups to complex network troubleshooting. The role requires a working knowledge of ServiceNow, Endpoint Security, and Enterprise Backup Solutions. You will also coordinate with local vendors for facilities maintenance and assist in office remodels or relocations.
Roles and Responsibilities
- User Management: Assigning users and computers to proper business groups in Active Directory.
- Hardware Support: Completing PC setup and deployment for new employees using standard images; troubleshooting hardware, connection, and software issues.
- Network Maintenance: Maintaining local office network devices, print servers, scanners, and facilitating repairs.
- Security: Monitoring and removing viruses, spyware, and unauthorized software; managing hard disk encryption.
- Vendor Coordination: Coordinating with vendors for PC hardware repair, cabling, HVAC, and phone systems.
- Documentation: Training new employees on IT equipment and maintaining local hardware inventory.
Skills and Eligibility Criteria
Educational Background: Bachelor’s degree preferred, or Associate degree in Information Systems, Business, or related field.
Experience: 1 to 3 years of relevant experience in IT or Customer Service.
Mandatory Technical Skills:
- Strong knowledge of Microsoft Windows OS and MS Office Suite
- Experience with Active Directory , computer imaging software, and ServiceNow
- Familiarity with PC hardware, printers, and networked equipment.
Competencies:
- Excellent verbal and written communication, strong attention to detail, and the ability to multitask effectively during stressful situations.