Salesforce
Salesforce

Salesforce Recruitment 2026 | Associate Technical Support Engineer | Bangalore

onsite
Bangalore
Posted 7/8/2026
Exp: 0-2y

Job Overview

Role: Associate Technical Support Engineer Location: Bangalore Experience: 0-2 Years Qualification: B.E, B.Tech, MCA Key Skills: Technical Support, Troubleshooting, Problem-Solving, Communication

Job Description

Salesforce is currently hiring driven and analytical professionals for the role of Associate Technical Support Engineer within their Support Success Organization. Candidates holding a B.E, B.Tech, or MCA degree with 0 to 2 years of industry experience are eligible to apply. This role is based in Bangalore and focuses on ensuring customer success by diagnosing technical issues, troubleshooting product configurations, and collaborating with senior engineers.

Roles and Responsibilities

  • Support: Respond directly to customer-submitted support cases and actively diagnose deep technical issues.
  • Troubleshooting: Troubleshoot intricate product bugs, configuration problems, and third-party integration failures.
  • Collaboration: Collaborate continuously with senior engineering teams to escalate and resolve complex architectural cases.
  • Documentation: Document technical solutions and contribute to the growth of internal knowledge bases and external help articles.
  • Testing: Reproduce customer issues in isolated test environments and write clear, concise bug reports for the core Engineering team.

Skills and Eligibility Criteria

Educational Background: Must hold a B.E., B.Tech, MCA degree, or possess equivalent technical experience.

Experience: 0 to 2 years of relevant industry experience in supporting mission-critical software components.

Mandatory Technical Skills:

  • Strong analytical mindset and problem-solving skills with the ability to quickly learn new technologies.
  • Skilled in navigating through ambiguous or undefined problems and thinking abstractly.
  • Familiarity with Salesforce products such as PowerCenter (PC), Enterprise Data Catalog (EDC), Data Quality (DQ), Cloud Data Integration (CDI), and Master Data Management (MDM).
  • Experience with programming languages such as Java, C++, Python, or Bash.
  • Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks (React, Angular, or Vue.js).
  • Basic understanding of APIs, databases, cloud technologies, and networking fundamentals (DNS, HTTP, REST APIs).
  • Strong foundation in Computer Science fundamentals, including object-oriented design, data structures, and algorithm development.

Competencies:

  • Excellent communication skills to effectively articulate technical challenges and propose actionable solutions.
  • Ability to thrive in a fast-paced, customer-first environment.
  • Experience using and critically reviewing code/artifacts generated by large language model (LLM) coding assistants.
  • Ability to effectively guide AI tools (e.g., Copilot, Cursor, Claude Code, Gemini) to achieve desired developmental outcomes.
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About the Company

Salesforce is the global leader in Customer Relationship Management (CRM), helping companies connect with their customers in a whole new way. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice, and blockchain—to create a 360-degree view of their customers.