Job Overview
Role: SDE – Customer Engineering (Automation Testing & Technical Pre/Post-Sales) Location: Mumbai (Remote-First) Experience: 1 – 3 Years OR 2026 Batch Graduates with Internship Experience Qualification: B.E / B.Tech / B.Sc / BCA (Computer Science or IT streams)
Skills and Eligibility Criteria
Educational Background: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline (B.E/B.Tech/B.Sc/BCA).
Experience: Minimum 1 to 3 years of hands-on experience in Automation Testing (Selenium & API) OR 2026 pass-out graduates with prior technical internship experience.
Mandatory Technical Skills:
- Test Automation & Development: Solid understanding of test automation frameworks, Selenium, API testing, programming languages, and CI/CD tools.
- Software Engineering Principles: Good understanding of Agile software development methodologies, deployment pipelines, and the modern Software Development Life Cycle (SDLC).
Competencies:
- Customer-Facing Communication: Excellent verbal and written communication skills to articulate complex technical concepts, conduct architectural guidance sessions, and present product value propositions.
- Problem-Solving: Disciplined self-starter capable of breaking down complex software roadblocks into structured solution frameworks.
- Time Zone Flexibility: Ability to coordinate with international customers and cross-functional teams across different time zones as required.
Roles and Responsibilities
- Driving end-to-end technical evaluation of BrowserStack products for prospective and existing customers.
- Coordinating with customer stakeholders (Dev, QA, Security, Network, and Business teams) to resolve technical queries and architectural roadblocks.
- Leading Customer Engineering activities including technical discovery, RFP responses, architectural guidance, and L3 support escalations.
- Designing technical approaches and custom solutions to enable enterprise clients to achieve seamless testing workflows.
- Conducting technical workshops and deep-dive product sessions for customer engineering teams.
- Serving as a technical bridge between customers and internal Product & Engineering teams to relay feedback and feature requests with actionable market insights.