Job Overview
Role: Services Associate – Business Development and Account Enablement Location: Bangalore or Hyderabad Experience: 1-2 Years Qualification: B.E/B.Tech/M.E/M.Tech/MBA Key Skills: Knowledge Management, Content Management, XML, HTML, MS Office, Stakeholder Coordination
Job Description
Deloitte is hiring for the position of Services Associate – Business Development and Account Enablement in Bangalore and Hyderabad. Candidates with a B.E/B.Tech/M.E/M.Tech/MBA qualification and 1–2 years of experience in knowledge management can apply for this opportunity. The role is part of Deloitte's Global Audit & Assurance Products and Solutions Center of Excellence and focuses on content management, knowledge management, XML-based publishing, content quality, stakeholder coordination, documentation, testing, training, and process improvement. Candidates should have a strong academic record with 60% or 6.5 GPA and above throughout and should have no active backlogs.
Roles and Responsibilities
- Knowledge Management: Organize, maintain, publish, and update information used by Deloitte teams and stakeholders, ensuring content remains complete, accurate, consistent, and accessible.
- Content Management: Maintain content across Deloitte audit platforms, working with content-management tools and established publishing workflows for content updates, validation, publishing, quality checks, localization, and consistency.
- XML-Based Publishing: Apply understanding of basic XML concepts such as elements, attributes, hierarchical structure, well-formed documents, and basic validation for content publishing.
- HTML: Utilize basic HTML knowledge, including concepts like headings, paragraphs, links, lists, tables, and document structure, for maintaining content in web-based audit platforms and enterprise portals.
- Content Quality and Consistency: Be responsible for maintaining content quality, completeness, and consistency through careful checks before publication, including identifying missing information, incorrect formatting, and inconsistent terminology.
- Testing New Content Solutions: Support testing activities for new content solutions, coordinating with leadership, content, technology, and business-support teams during the testing phase.
- Stakeholder Coordination: Coordinate with Global and member-firm stakeholders, communicating clearly, tracking requests, following up on pending items, and ensuring content-related requirements are completed accurately.
- Project Trackers and Planning: Update project trackers and support project-planning activities, monitoring assignments, deadlines, dependencies, status, and outstanding issues.
- Training Documentation: Prepare training documentation and knowledge materials, including creating structured guides, process documentation, and reference material.
- Knowledge Transfer: Support or facilitate knowledge-transfer sessions, requiring the ability to explain processes clearly and adapt communication to different audiences.
- Microsoft Office Skills: Utilize Microsoft Word, Excel, and PowerPoint for documentation, reporting, presentations, data tracking, and stakeholder communication; knowledge of VBA is a plus.
- Cross-Border and Virtual Collaboration: Work effectively with virtual and cross-border teams, communicating with stakeholders in different locations and managing work asynchronously.
Skills and Eligibility Criteria
Educational Background: B.E., B.Tech, M.E., M.Tech, or MBA qualification with 60% or 6.5 GPA and above throughout academics; no active backlogs.
Experience: 1–2 years of experience in knowledge management; 1–2 years of experience in a content management or knowledge management environment is preferred.
Mandatory Technical Skills:
- XML and HTML
- Microsoft Word, Excel, and PowerPoint
Competencies:
- Strong attention to detail
- Strong written communication
- Good organizational skills
- Experience preparing training documentation or knowledge materials
- Experience facilitating training or knowledge-transfer sessions
- Experience working with virtual or cross-border teams
- Knowledge of VBA is a plus