Job Overview
Role: System Engineer I – EDI Support Specialist Location: Coimbatore / Hyderabad, India Experience: 1 to 3 Years of professional experience Qualification: B.E / B.Tech (All engineering branches welcome) Key Skills: EDI, SQL, Troubleshooting, Production support
Job Description
Blue Yonder, a global leader in digital supply chain transformations and omni-channel commerce fulfillment solutions, is hiring for the position of System Engineer I. This role, available in Coimbatore and Hyderabad, focuses heavily on monitoring Electronic Data Interchange (EDI) ecosystems and performing relational SQL queries within the Enterprise Integration and Support wing. The company seeks engineering graduates with 1 to 3 years of production infrastructure support experience and high-level analytical troubleshooting skills to join their team.
Roles and Responsibilities
- EDI Production Monitoring: Monitor daily B2B Electronic Data Interchange (EDI) processing queues to identify data pipeline flow drops or exchange constraints.
- Transaction Resolution: Research and debug critical transaction file failures (such as structural layout mismatches or communication breaks) within target SLAs.
- Database Validation: Construct custom SQL queries to cross-verify transactional integrity across backend relational database systems.
- Alert Triage: Monitor runtime application error monitors and triage incoming production ticket streams efficiently.
- Root Cause Analysis: Partner closely with software engineering pods to provide analytical insights into recurring technical exceptions, helping to deliver permanent structural updates.
- Documentation Upkeep: Write and maintain internal runbooks, shift handovers, and technical knowledge-base articles to optimize overall team performance.
Skills and Eligibility Criteria
Educational Background: Completed Bachelor’s degree in Engineering (B.E / B.Tech) or an equivalent technical graduation domain.
Experience: Minimum of 1 year and maximum of 3 years of practical experience operating inside a customer technical support ecosystem or cloud production application tracking role.
Mandatory Technical Skills:
- Exceptional ability to write, modify, and optimize SQL queries to conduct deep-dive data validations, extract log summaries, and diagnose database errors.
Competencies:
- Strong logical and root-cause analytical workflows to manage and close product tickets within standard corporate Service Level Agreements (SLAs).
- Full flexibility and immediate availability to operate seamlessly within a standard 24/7 rotational shift layout (including overnight and weekend on-call coverage).
- Fluent verbal and written English skills to maintain active communications with enterprise business customers and downstream product engineering teams.