Job Overview
Role: Junior Customer Service Executive Location: Chennai Experience: 0 – 2 Year (Freshers welcome) Qualification: B.E / B.Tech (Any stream) Key Skills: Communication, Telecom Standards, Data Networks, Routing Protocols, Microsoft Office
Job Description
TATA Communications has announced an exclusive TATA Communications Walk-in Drive 2026 for the role of Junior Customer Service Executive. If you possess a solid understanding of telecom standards and have great communication skills, this is your chance to build a career with a global technology powerhouse. This role is for a direct physical hiring drive. Joining Tata Communications Transformation Services (TCTS) allows early-career professionals to gain immense exposure by managing international delivery operations, supplier ecosystems, and cutting-edge network infrastructures.
Roles and Responsibilities
- Service Delivery Management: Accountable for the seamless delivery of infrastructure services targeted toward international enterprise accounts.
- Coordination: Manage Outer Line Operator (OLO) operations and handle direct supplier alignment schedules to smooth out field deployments.
- SLA Compliance: Ensure all core hardware/software validation and installation routines are performed seamlessly to respect client SLAs.
- Escalation Handling: Initiate structured escalation mitigation loops whenever project or provisioning timelines face unexpected network blockades.
- Customer Communication: Manage proactive "Keep Customer Informed" (KCI) delivery matrices to present delivery status insights clearly.
- Order Management: Handle end-to-end service orders from entry setups up to final configuration handover.
Skills and Eligibility Criteria
Educational Background: Must hold a regular B.E / B.Tech degree from a recognized university.
Experience: 0 to 1 year of foundational exposure inside Telecom, Network, or Internet Service Provider (ISP) domains (highly preferred; freshers with strong communication and baseline networking concepts can apply).
Mandatory Technical Skills:
- Baseline structural awareness regarding telecom engineering standards
- Data networks
- Routing protocols
Competencies:
- Fluent, high-impact verbal and written communication metrics to comfortably handle international client queries
- Practical day-to-day familiarity working with standard Microsoft Office applications (Word, Excel, PowerPoint)
- Demonstrable accountability, proactive ownership traits
- Ability to coordinate tasks seamlessly with cross-functional stakeholders