Job Overview
Role: Junior Customer Service Executive Location: Chennai Experience: 0-2 Qualification: B.E / B.Tech (Any stream) Key Skills: Telecom Standards, Data Networks, Routing Protocols, MS Office, Service Delivery Management, SLA Compliance, Escalation Handling, Customer Communication, Order Management
Job Description
TATA Communications has announced an exclusive Walk-in Drive for the role of Junior Customer Service Executive. If you possess a solid understanding of telecom standards and have great communication skills, this is your chance to build a career with a global technology powerhouse. The role involves seamless delivery of infrastructure services, managing OLO operations and supplier alignment, ensuring SLA compliance, handling escalations, and proactive customer communication for international enterprise accounts.
Roles and Responsibilities
- Service Delivery Management: Accountable for the seamless delivery of infrastructure services targeted toward international enterprise accounts.
- Supplier & OLO Coordination: Manage Outer Line Operator (OLO) operations and handle direct supplier alignment schedules to smooth out field deployments.
- SLA Compliance: Ensure all core hardware/software validation and installation routines are performed seamlessly to respect client SLAs.
- Escalation Handling: Initiate structured escalation mitigation loops whenever project or provisioning timelines face unexpected network blockades.
- Customer Communication: Manage proactive "Keep Customer Informed" (KCI) delivery matrices to present delivery status insights clearly.
- Order Management: Handle end-to-end service orders from entry setups up to final configuration handover.
Skills and Eligibility Criteria
Educational Background: Must hold a regular B.E / B.Tech degree from a recognized university.
Experience: 0 to 1 year of foundational exposure inside Telecom, Network, or Internet Service Provider (ISP) domains (Freshers welcome).
Mandatory Technical Skills:
- Baseline structural awareness regarding telecom engineering standards, data networks, and routing protocols
- Practical day-to-day familiarity working with standard Microsoft Office applications (Word, Excel, PowerPoint)
Competencies:
- Fluent, high-impact verbal and written communication metrics to comfortably handle international client queries
- Demonstrable accountability, proactive ownership traits, and ability to coordinate tasks seamlessly with cross-functional stakeholders