Job Overview
Role: Junior Customer Service Executive Location: Chennai, Tamil Nadu, India Experience: 0 – 2 Year Qualification: B.E / B.Tech (Any stream) Key Skills: Telecom standards, communication skills
Job Description
Are you a B.E/B.Tech fresher looking to step into the core telecommunications and networking domain? TATA Communications has announced an exclusive TATA Communications Walk-in Drive 2026 for the role of Junior Customer Service Executive. If you possess a solid understanding of telecom standards and have great communication skills, this is your chance to build a career with a global technology powerhouse.
Roles and Responsibilities
- Service Delivery Management: Accountable for the seamless delivery of infrastructure services targeted toward international enterprise accounts.
- Supplier & OLO Coordination: Manage Outer Line Operator (OLO) operations and handle direct supplier alignment schedules to smooth out field deployments.
- SLA Compliance: Ensure all core hardware/software validation and installation routines are performed seamlessly to respect client SLAs.
- Escalation Handling: Initiate structured escalation mitigation loops whenever project or provisioning timelines face unexpected network blockades.
- Customer Communication: Manage proactive "Keep Customer Informed" (KCI) delivery matrices to present delivery status insights clearly.
- Order Management: Handle end-to-end service orders from entry setups up to final configuration handover.
Skills and Eligibility Criteria
Educational Background: Must hold a regular B.E / B.Tech degree from a recognized university.
Experience: 0 to 1 year of foundational exposure inside Telecom, Network, or Internet Service Provider (ISP) domains.
Mandatory Technical Skills:
- Baseline structural awareness regarding telecom engineering standards, data networks, and routing protocols.
- Practical day-to-day familiarity working with standard Microsoft Office applications (Word, Excel, PowerPoint).
Competencies:
- Fluent, high-impact verbal and written communication metrics to comfortably handle international client queries.
- Demonstrable accountability, proactive ownership traits, and ability to coordinate tasks seamlessly with cross-functional stakeholders.