Job Overview
Role: SW/App/Cloud Tech Support New Associate Location: Hyderabad Experience: Freshers (0 to 1 Year Experience) Qualification: Any Graduation, B.Com, B.E, B.Tech Key Skills: Automation, IT Operations, Problem-Solving, Communication, Client & Team Focus
Job Description
As a SW/App/Cloud Tech Support New Associate, you will be responsible for resolving routine application maintenance and cloud infrastructure queries following established operational guidelines and predefined procedures under the supervision of senior team leads. Accenture is actively seeking dynamic fresh graduates and early-career candidates for this position within its Technology for Operations (TFO) division at its technology delivery center in Hyderabad, Telangana.
Roles and Responsibilities
- Technical Support: Solve routine technical and operational problems through precedent analysis and established SOP guidelines.
- Automation Activities: Assist in application maintenance automation activities including automated ticket resolution, preventive monitoring, and self-healing service management.
- System Support: Support client IT systems, cloud hosting infrastructure, and Intelligent Automation frameworks.
- Collaboration: Collaborate effectively within direct project delivery teams and supervisors to ensure operational efficiency.
- Monitoring & Management: Participate in routine monitoring, diagnostic tasks, and incident management support.
- Flexibility: Maintain flexibility to work in rotational shifts as dictated by business project requirements.
Skills and Eligibility Criteria
Educational Background: Any Graduation degree (B.E / B.Tech / B.Com / B.Sc / BCA / BBA / BA or equivalent).
Experience: 0 to 1 year of relevant technical or operational support experience (Freshers eligible).
Competencies:
- Automation Exposure: Familiarity or basic knowledge of Automation Anywhere, Robotic Process Automation (RPA), or custom bot workflows.
- Domain Knowledge: Basic understanding of software/application maintenance, cloud hosting, or IT infrastructure management.
- Problem-Solving: Strong analytical and diagnostic troubleshooting mindset.
- Communication Skills: Excellent written and verbal English communication abilities.
- Client & Team Focus: Ability to build positive client relationships and work seamlessly in team environments.