Job Overview
Role: Customer Service Representative II Location: Bangalore Experience: Minimum 1 Year Qualification: Bachelor's Degree Key Skills: Customer Support, Order Fulfillment, ERP (Oracle/SAP), CRM Systems, Data Entry
Job Description
The team is looking for a Customer Service Representative II to provide excellent support throughout the entire service lifecycle, from initial contact through order fulfillment. You will serve as a key point of contact for both internal and external customers. Working in a highly collaborative environment, you will handle customer inquiries, process complex orders, manage quotations, and maintain crucial customer data using enterprise software. The role offers excellent opportunities for professional growth in a global organization committed to scientific innovation.
Roles and Responsibilities
- End-to-End Support: Provide comprehensive customer support throughout the service lifecycle, from initial inquiry to final order fulfillment.
- Order Processing: Process customer orders, manage quotations, and accurately track shipments using ERP and CRM systems.
- Issue Resolution: Demonstrate strong problem-solving abilities to resolve customer issues, ensuring high standards of accuracy and efficiency.
- Data Management: Maintain and update customer data with excellent attention to detail, ensuring all documentation is precise.
- Collaboration: Work seamlessly with cross-functional teams to deliver outstanding results and contribute to continuous process improvement initiatives.
- Cross-Training: Participate in cross-training and support activities as needed, upholding core values of Integrity, Intensity, Innovation, and Involvement.
Skills and Eligibility Criteria
Educational Background: Bachelor's degree is required.
Experience: Minimum of 1 year of customer service experience, particularly in a Shared Service Center (SSC) or multinational environment.
Mandatory Technical Skills:
- Proficient in Microsoft Office applications.
- Experience using CRM systems and customer service software.
- Experience with ERP systems like Oracle or SAP is beneficial (training will be provided).
Competencies:
- Strong written and verbal communication skills in English.
- Proficiency in an additional European language is highly valued.
- Exceptional attention to detail
- Strong problem-solving capacity under deadlines
- Professional judgment
- Diplomacy
- The ability to work both independently and collaboratively.