About the Role
Deloitte is actively hiring for the role of Trainee Associate – NOC (Network Operations Center). This is a fantastic opportunity for B.E/B.Tech/B.Sc/BCA graduates with 0 to 6 months of experience to join a global professional services leader in Hyderabad. If you have knowledge of IT operations, Monitoring tools (Dynatrace/Grafana), and Incident Management, check the details below and apply immediately.
Job Overview
- Role: Trainee Associate – NOC
- Location: Hyderabad
- Experience: 0 to 6 Months
- Qualification: B.E / B.Tech / B.Sc / BCA (IT/CS preferred)
- Batch: 2024 / 2025 / 2026
- Salary: Best in Industry
Job Description
For the Deloitte Recruitment 2026 drive, the company is seeking a Trainee Associate for the Network Operations Center (NOC). The role involves “Eyes on Glass” monitoring, incident response, and triage to detect anomalies and ensure the uptime of critical applications.
Responsibilities
- 24/7 Monitoring: Using tools like Dynatrace, Grafana, and SolarWinds to detect anomalies and create actionable alerts.
- Incident Response: Serving as an Incident Coordinator, joining bridge calls, and escalating tickets.
- Incident Triage: Routing auto-generated tickets as per SOP and driving resolution.
- Knowledge Management: Developing and maintaining a knowledge base to improve L1 support.
- Automation: Identifying recurring issues and suggesting automation for remediation.
- Reporting: Tracking KPIs such as MTTD/MTTR and generating status reports.
- Service Coverage: Working in rotational shifts to guarantee 24x7x365 coverage.
Skills and Eligibility Criteria
- Educational Background: Bachelor’s degree in IT, CS, or related discipline (B.E/B.Tech/B.Sc-IT/BCA).
- Experience: 0 to 6 Months in IT operations, NOC/SOC, or Incident Management.
- Monitoring Tools: Proficiency in Dynatrace, Grafana, Azure Monitor, Nagios, or Datadog.
- ITSM Tools: Familiarity with ServiceNow or JIRA.
- Cloud Knowledge: Experience with On-premise Data Center or Cloud environments (Azure, GCP, AWS).
- Scripting: Exposure to PowerShell, Python, or Bash is preferred.
- Certifications: ITIL Foundation Certification is preferred.
Selection Process
- Resume Screening
- Online Assessment
- Technical Interview
- HR Interview