Job Overview
Role: Trainee Process Consultant Location: Hyderabad Experience: 0-1 Year (Freshers Eligible) Qualification: Any Graduate Key Skills: Claims Administration workflows, customer interaction, customer escalations, Microsoft Excel, reasoning, analytical skills, process prerequisites, Microsoft Office Suite, alpha-numeric typing, English communication
Job Description
Sagility is actively scheduled to hire for the role of Trainee Process Consultant. Candidates with Any Graduate qualification are eligible to apply. This is an exceptional job opportunity for freshers and entry-level job seekers looking for healthcare BPM and customer service roles in Hyderabad. As a Trainee Process Consultant, your role is to contribute to the overall team performance and operational profitability by implementing structured action plans that maximize client satisfaction.
Roles and Responsibilities
- Client Satisfaction: Contribute to the overall team performance and operational profitability by implementing structured action plans that maximize client satisfaction.
- Claims Processing: Process healthcare insurance claims, handle incoming queries, make outgoing calls, and execute actions in alignment with corporate guidelines.
- System Adjustments: Review, investigate, and perform system adjustments, remittance entries, or claim denials by utilizing internal policy handbooks.
- Data Management: Input accurate consumer demographic data into the company database platform to keep customer profile records continuously updated.
- Performance Metrics: Maintain high customer satisfaction ratings by executing tasks within designated Turnaround Time (TAT) metrics and client Service Level Agreements (SLAs).
- Issue Resolution: Utilize professional standards and established internal procedures to resolve immediate customer issues or escalating queries to management when necessary.
Skills and Eligibility Criteria
Educational Background: Any Graduate qualification.
Experience: 0 to 1 year (Freshers Eligible).
Mandatory Technical Skills:
- Possess basic knowledge of Claims Administration workflows (Voice operations).
- Experienced or proficient in managing consumer advocacy paths.
- Excellent usage of Microsoft Excel to compile, collate, and summarize multi-layered datasets.
Competencies:
- Exceptional customer and client interaction capabilities with a passion to manage customer escalations.
- Good reasoning, active listening, and strong analytical skills.
- Ability to interpret and comprehend process prerequisites accurately.
- Familiarity with the broader Microsoft Office Suite ecosystem (Preferred).
- Strong alpha-numeric typing skills and general computer navigation agility (Preferred).
- Effective fluent communication in English (both verbal and written modes) (Preferred).
- Commitment to customer satisfaction with the ability to reach quick, balanced decisions (Preferred).