Trainee (Service Desk / Digital CX)

Job Overview

Movate Technologies (formerly CSS Corp) is actively hiring for the role of Trainee. This is an exciting opportunity for B.E / B.Tech Freshers (Any Stream) to join a leading digital technology and customer experience services company in Chennai. If you have excellent English communication skills and a willingness to learn, check the details below and apply immediately.

Role: Trainee (Service Desk / Digital CX) Location: Chennai, Tamil Nadu Experience: Freshers (2025/2026 Batch) Qualification: B.E / B.Tech (Any Stream) Key Skills: Communication, Troubleshooting, Basic IT Knowledge Job Type: Full-time Salary: Best in Industry

Job Description

For the Movate Technologies drive, the company is looking for enthusiastic Freshers to join as Trainees. This role is ideal for candidates who are eager to start their career in the IT and Customer Experience domain.

Selected candidates will undergo training and will be deployed in projects related to Digital Customer Experience (DCX) or Enterprise Product Services. The role requires handling international clients, troubleshooting technical issues, and ensuring high customer satisfaction.

Roles and Responsibilities

As a Trainee at Movate Technologies, your key responsibilities will include:

• Technical Support: Providing L1 support for hardware, networking, and operating system issues.
• Customer Interaction: Handling international client queries via voice/chat/email with professionalism.
• Troubleshooting: Diagnosing and resolving basic technical issues for global customers.
• Documentation: Documenting customer interactions and technical solutions accurately.
• Shift Work: Willingness to work in rotational shifts (including night shifts) to support global time zones.

Skills and Eligibility Criteria

To be eligible for Movate Technologies drive, candidates must meet the following criteria:

• Educational Background: B.E / B.Tech in Any Stream (CSE, IT, ECE, EEE, Mechanical, Civil, etc.).
• Experience: Freshers (2025/2026 Batch).
• Mandatory Skills:
  • Excellent English Communication Skills (Verbal & Written) are mandatory.
  • Basic knowledge of Hardware, Networking, and OS (Windows/Linux/Mac).
  • Strong interpersonal skills and a positive attitude.
• Other Requirements:
  • No standing arrears/backlogs.
  • Willingness to relocate to Chennai.
  • Open to working in rotational shifts (24/7 environment).

Selection Process

The selection process for Movate Technologies typically includes:

• Online Registration: Application screening based on eligibility.
• Language Assessment: Test to check English proficiency (Vocabulary, Grammar, Speaking).
• Technical Interview: Basics of Computer Hardware, Networking, and troubleshooting scenarios.
• HR Interview: Shift flexibility, relocation, and behavioral assessment.