Job Overview
Role: Content Moderator Location: Bengaluru Experience: Not Specified Qualification: Graduates Key Skills: Content Moderation, regional languages (read & write), analytical reasoning, time management, communication, problem-solving, customer focus, work ethic, internet skills, process adherence
Job Description
As a Content Moderator at Wipro, you will be responsible for reviewing potentially sensitive online content and determining the appropriate action based on established policies and procedures. The role involves working with content that may include adult, sexual, abusive, hateful, derogatory, illegal, violent, or tragic material. Due to the nature of the work, candidates need to follow moderation guidelines carefully and consistently, maintaining quality, productivity, and service-level standards.
Roles and Responsibilities
- Content Review: Review graphic, violent, sexual, abusive, hateful, derogatory, illegal, and other sensitive content.
- Sensitive Content Review: Review content involving death and tragedy according to applicable moderation policies.
- Action Determination: Take appropriate action on content based on business rules and established procedures.
- Policy Adherence: Follow policies and procedures diligently.
- Quality Maintenance: Work with minimal supervision while maintaining quality standards.
- Tool Usage: Use internet websites and social communication tools as part of daily responsibilities.
- Performance Standards: Meet process-level service standards and productivity expectations.
- Compliance: Maintain required quality and compliance standards.
- Wellness & Training: Participate in wellness activities and complete assigned training and technical learning requirements.
- Communication: Maintain professional communication with team members and stakeholders.
Skills and Eligibility Criteria
Educational Background: Only graduates are eligible to apply.
Experience: Not Specified
Mandatory Technical Skills:
- Content Moderation
- Able to read and write more than one regional language
- Experience using internet websites and social communication tools
Competencies:
- Strong analytical and logical reasoning skills
- Strong ability to manage time and complete assigned work efficiently
- Good interpersonal and people skills
- Good problem-solving approach
- Strong customer-centric mindset
- Ability to work with minimal supervision and maintain a strong work ethic
- Ability to follow prescribed policies and procedures diligently