Job Overview
Role: Production Specialist L1 Location: Bengaluru (Bangalore) Experience: 1 – 3 Years Qualification: Any Degree / 12th Pass Key Skills: Basic operations, tracking tools (RAVE systems), MS Word, Excel, Outlook, Interpersonal communication, Active listening, Structured documentation, Problem diagnosis, Financial Planning & Analysis
Job Description
Wipro has announced new openings for the roles of Production Specialist (L1) and Process Associate. Candidates with Any Degree / 12th Pass qualifications are eligible to apply. The purpose of this role is to provide effective operational or technical support to the process, resolving client queries directly or managing timely escalations to ensure all process SLAs (Service Level Agreements) are successfully met.
Roles and Responsibilities
- Query Management: Field all incoming client help requests via phone or email in a courteous and professional manner.
- Data Tracking: Record, track, and document all queries received, problem-solving steps taken, and final resolutions using tracking software.
- SLA Compliance: Manage corporate transactions as per required quality benchmarks and resolve customer queries within specified timelines.
- Trend Analysis: Document and analyze call logs to spot recurring trends to proactively prevent future workflow issues.
- Knowledge Maintenance: Access internal knowledge bases and contribute to self-help documents for customers to optimize overall resolution times.
Skills and Eligibility Criteria
Educational Background: Any Graduate degree for the Production Specialist role; 12th Pass or Any Graduate for the Process Associate path.
Experience: 1-3 years of experience along with core exposure to Financial Planning & Analysis is mandatory for the Production Specialist L1 role. Freshers are eligible for the Kolkata operations.
Mandatory Technical Skills:
- Familiarity with basic operations, tracking tools (such as RAVE systems)
- Standard productivity applications (MS Word, Excel, Outlook)
Competencies:
- Strong interpersonal communication
- Active listening
- Structured documentation habits
- Strong user-friendly problem diagnosis perspective