Job Overview
Role: Software Engineer I – Salesforce Support Location: Bengaluru Experience: 0–2 years Qualification: Bachelor's degree in Computer Science, Electronics, or similar engineering or technical discipline Key Skills: Salesforce Configuration, Salesforce Data Loader, Workbench, Import Wizard, Data Integrity, API Testing, Postman, Smoke Testing, Regression Testing, Defect Management, Root-Cause Analysis, Business Analysis
Job Description
ZoomInfo is hiring for the position of Software Engineer I – Salesforce Support in Bengaluru, Karnataka. This is a full-time, hybrid opportunity designed for early-career technology professionals with 0–2 years of experience in business analysis, systems analysis, quality assurance, or related technology roles. The selected candidate will serve as a primary point of contact for day-to-day Salesforce support, handling support tickets, monitoring platform performance, troubleshooting user issues, maintaining Salesforce data, and assisting with basic QA activities. This position combines Salesforce support, data management, troubleshooting, quality assurance, business analysis, and process improvement, making it suitable for candidates interested in both application support and software quality.
Roles and Responsibilities
- Tier 1 Support and Issue Resolution: Monitor Salesforce platform performance and errors, create bug tickets or take appropriate actions, manage and resolve daily Salesforce support tickets, provide timely responses and high-quality resolutions, perform basic Salesforce troubleshooting and diagnostic activities, escalate complex technical issues, and maintain communication with affected business stakeholders.
- Salesforce Data Management: Perform data import, update, export, and upsert operations, use appropriate Salesforce data-management tools, maintain data integrity and accuracy, perform regular data cleanup and maintenance, and conduct data integrity checks on Salesforce records.
- Salesforce Administration Support: Provide operational Salesforce support, manage user permissions where required, perform basic configuration updates, and support business users with platform-related issues.
- Quality Assurance: Assist QA teams with smoke testing, perform regression testing for support-related fixes and enhancements, support testing for new features and bug fixes, and identify, track, and report defects.
- Business Analysis and Process Improvement: Participate in requirement discussions, story refinement, and process improvement initiatives, contribute to technical documentation, and perform root-cause analysis for recurring issues.
Skills and Eligibility Criteria
Educational Background: Bachelor's degree in Computer Science, Electronics, or a similar engineering or technical discipline from a government-approved university.
Experience: 0–2 years of relevant experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.
Mandatory Technical Skills:
- Salesforce configuration
- Salesforce Data Loader
- Workbench
- Import Wizard
- API testing (Postman)
- Database fundamentals
- Data integrity verification
- Software delivery lifecycles (SDLC)
Competencies:
- Strong analytical and troubleshooting ability
- Strong communication and collaboration skills
- Ability to work with business users and cross-functional teams
- Interest in both application support and software quality