Job Overview
Role: Software Engineer I – Salesforce Support, Tier 1 Support Specialist – Salesforce Platform Operations Location: Bengaluru Experience: 0–2 Years Qualification: Bachelor's in Computer Science, Electronics, or similar technical discipline Key Skills: Salesforce Configuration, Salesforce Data Loader, Workbench, Import Wizard, Data Integrity, Maintenance, API Testing, Postman, Quality Assurance, SDLC, Business Analysis, Troubleshooting, Communication, Collaboration
Job Description
ZoomInfo is hiring a Software Engineer I – Salesforce Support in Bengaluru for a full-time, hybrid role, targeting early-career professionals with 0–2 years of experience in business analysis, systems analysis, quality assurance, or related technology roles. This position serves as a Tier 1 Support Specialist for Salesforce Platform Operations, acting as the primary contact for daily Salesforce support, handling tickets, monitoring performance, troubleshooting user issues, maintaining Salesforce data, and assisting with basic QA activities. The role combines Salesforce support, data management, troubleshooting, quality assurance, business analysis, and process improvement. Employees will resolve production issues, escalate complex problems, maintain documentation, and support testing. Basic experience with Salesforce configuration and data-loading tools like Salesforce Data Loader, Workbench, or Import Wizard, along with knowledge of SDLC, API testing (Postman), database fundamentals, and data integrity, is required. A Bachelor's degree in Computer Science, Electronics, or a similar engineering discipline is essential.
Roles and Responsibilities
- Tier 1 Support and Issue Resolution: Monitor Salesforce platform performance and errors. Create bug tickets or take appropriate actions based on issue severity. Manage and resolve daily Salesforce support tickets. Provide timely responses and high-quality resolutions to business users. Perform basic Salesforce troubleshooting and diagnostic activities. Escalate complex technical issues to senior engineers or developers. Maintain communication with affected business stakeholders during escalations.
- Salesforce Data Management: Perform data import, update, export, and upsert operations. Use appropriate Salesforce data-management tools. Maintain data integrity and accuracy. Perform regular data cleanup and maintenance. Conduct data integrity checks on Salesforce records.
- Salesforce Administration Support: Provide operational Salesforce support. Manage user permissions where required. Perform basic configuration updates. Support business users with platform-related issues.
- Quality Assurance: Assist QA teams with smoke testing. Perform regression testing for support-related fixes and enhancements. Support testing for new features and bug fixes. Identify, track, and report defects. Contribute to root-cause analysis and provide insights for preventing recurrence.
- Business Analysis and Process Improvement: Assist in business process analysis and requirement gathering. Support the documentation of operational workflows and system configurations. Identify opportunities for process automation or improvement. Participate in story refinement sessions and provide technical input.
Skills and Eligibility Criteria
Educational Background: Bachelor's degree in Computer Science, Electronics, or a similar engineering or technical discipline from a government-approved university.
Experience: 0–2 years of relevant experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.
Mandatory Technical Skills:
- Salesforce Configuration
- Salesforce Data Loader, Workbench, or Import Wizard
- API Testing and Postman
- Database Fundamentals
- Data Integrity Verification
- Software Delivery Lifecycle (SDLC)
Competencies:
- Strong Analytical and Troubleshooting Ability
- Strong Communication and Collaboration Skills