Job Overview
Role: IT Support Engineer – Intern Location: Bangalore Experience: 0–1 Year Qualification: B.E/B.Tech degree in Computer Science, Information Technology or a related field (2026 Batch) Key Skills: Windows, macOS, Microsoft Entra ID, ITSM, AI Tools
Job Description
Zycus is offering an IT Support Engineer Intern opportunity in Bangalore for 2026 B.E/B.Tech graduates interested in enterprise IT support and operations. This role provides practical exposure to Windows and macOS endpoint support, application installation, troubleshooting, software deployment, ticket management, patch management, and software compliance. A key requirement is hands-on experience using AI tools like Claude, Gemini, or ChatGPT for technical assistance. Interns will also contribute to documenting SOPs and troubleshooting guides, gaining exposure to Microsoft Entra ID and ITSM tools.
Roles and Responsibilities
- IT Operations Support: Support day-to-day technical operations across Windows and macOS devices.
- User Issue Resolution: Help resolve user issues and manage support tickets.
- Software Deployment: Assist with software deployment.
- Documentation: Contribute to internal documentation and IT projects.
- Windows Administration: Understand basic Windows administration and troubleshooting, including software installation, system settings, application troubleshooting, and common OS issues.
- macOS Support: Support applications and users on Mac devices, troubleshooting common OS and connectivity problems.
- Application/Endpoint Support: Assist with installing, updating, and uninstalling applications on Windows and macOS endpoints; troubleshoot common OS, application, and connectivity problems.
- Technical Troubleshooting: Use a structured approach to identify problems, determine solutions, and document outcomes for issues like application failures or configuration problems.
- Ticket Management: Perform support-ticket triage and resolution tracking using ITSM tools like Freshservice.
Skills and Eligibility Criteria
Educational Background: B.E/B.Tech degree in Computer Science, Information Technology or a related field (2026 Batch).
Experience: 0–1 year.
Mandatory Technical Skills:
- Windows Knowledge: Working knowledge of Windows.
- macOS Knowledge: Working knowledge of macOS, comfortable with hands-on macOS environments.
- Microsoft Entra ID: Basic knowledge of Microsoft Entra ID.
- AI Tools: Hands-on experience using AI tools (Claude, Gemini, ChatGPT or similar) for technical assistance and problem-solving.
Competencies:
- Communication: Strong communication skills.
- Documentation: Strong documentation skills.
- Problem-solving: Strong problem-solving skills.
- Preferred Skills: Microsoft fundamentals certification (MS-900, SC-900, AZ-900). Basic scripting knowledge using PowerShell or shell scripting. Exposure to enterprise IT support practices. Interest in automation and IT operations.