Job Overview
Role: IT Support Engineer – Intern Location: Bangalore Experience: 0–1 Year (2026 Batch) Qualification: B.E/B.Tech in Computer Science, Information Technology or Related Field Key Skills: Windows, macOS, Microsoft Entra ID, ITSM, AI Tools (Claude, Gemini, ChatGPT), PowerShell, Shell Scripting, IT Support, Troubleshooting
Job Description
Zycus Off Campus Drive 2026 is offering an internship opportunity for candidates who completed their degree in 2026 and are interested in enterprise IT support and IT operations. The company is hiring for the position of IT Support Engineer – Intern in Bangalore. Candidates with a B.E/B.Tech degree in Computer Science, Information Technology or a related field can apply. The role is designed for early-career candidates and involves supporting day-to-day IT operations across Windows and macOS endpoints. The internship provides practical exposure to application installation, endpoint troubleshooting, connectivity issues, software deployment, ticket management, patch management and software compliance. Candidates will also assist with documenting standard operating procedures and troubleshooting guides. A distinctive requirement for this opportunity is hands-on experience using AI tools such as Claude, Gemini, ChatGPT or similar tools for technical assistance and problem-solving. Candidates should be comfortable using AI to investigate technical issues while applying appropriate judgment to the results. The role also provides exposure to Microsoft Entra ID, ITSM tools, software packaging and automation workflows. Knowledge of PowerShell or shell scripting and Microsoft fundamentals certifications can provide an additional advantage.
Roles and Responsibilities
- IT Operations Support: Support day-to-day technical operations across Windows and macOS devices.
- User Issue Resolution: Help resolve user issues, manage support tickets.
- Software Management: Assist with software deployment.
- Documentation: Contribute to internal documentation and IT projects; Assist with documenting standard operating procedures and troubleshooting guides.
- Endpoint Support: Application installation, endpoint troubleshooting, connectivity issues, patch management and software compliance.
- Ticket Management: Support-ticket triage and resolution tracking using Freshservice or a similar ITSM tool.
Skills and Eligibility Criteria
Educational Background: B.E/B.Tech degree in Computer Science, Information Technology or a related field (2026 batch).
Experience: 0–1 year.
Mandatory Technical Skills:
- Working knowledge of Windows and macOS (hands-on comfort with macOS specifically)
- Basic knowledge of Microsoft Entra ID
- Hands-on experience using AI tools such as Claude, Gemini, ChatGPT or similar tools for technical assistance and problem-solving
Competencies:
- Strong communication, documentation and problem-solving skills
- Preferred: Microsoft fundamentals certification (MS-900, SC-900, AZ-900), Basic scripting knowledge (PowerShell or shell scripting), Exposure to enterprise IT support practices, Interest in automation and IT operations