Job Overview
Role: IT Support Engineer Intern Location: Bangalore Experience: 0 – 1 Year Qualification: B.E / B.Tech (CS, IT, Electronics preferred) Key Skills: Application support, troubleshooting, analytical thinking, communication, interpersonal skills, IT support processes, ticketing tools
Job Description
Zycus is actively seeking enthusiastic and motivated fresh graduates for the role of IT Support Engineer Intern in Bangalore. This 6-month hybrid internship is for B.E or B.Tech degree holders from the 2025 and 2026 batches. If you have a foundational understanding of application support and troubleshooting, this is a great opportunity to kickstart your career in enterprise IT operations.
Roles and Responsibilities
- First-Level Support: Providing vital first-level support for Zycus applications and related systems.
- Monitoring & Resolution: Monitoring support tickets proactively and assisting in rapid issue resolution.
- Troubleshooting: Troubleshooting basic system, application, and user access-related issues.
- Coordination: Coordinating with internal technical teams and business users for incident tracking and regular updates.
- Documentation & Testing: Assisting in application validation, testing, and comprehensive documentation activities.
- Workflow Learning: Learning and supporting intricate Procure-to-Pay (P2P) and Source-to-Pay (S2P) workflows.
- Knowledge Management: Creating and maintaining knowledge base articles, support documentation, and system reports.
- Maintenance: Participating in routine system maintenance and monitoring activities while adhering to IT support SLAs and escalation procedures.
Skills and Eligibility Criteria
Educational Background: B.E or B.Tech is mandatory (Computer Science, IT, Electronics, or related streams are highly preferred). Eligible candidates must strictly be from the 2025 or 2026 graduating batches.
Experience: 0 to 1 Year (Freshers are welcome). Must be available for a 6-month internship.
Mandatory Technical Skills:
- Basic understanding of enterprise application support concepts
Competencies:
- Good analytical thinking and troubleshooting skills
- Strong communication and interpersonal skills
- A proactive willingness to learn enterprise applications and standard support processes
- Added Advantage: Basic knowledge of IT support processes or ticketing tools